FAQ
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Find answers about accounts, deposits, withdrawals, games, rewards, predictions and platform security.
DOBER.GG is a crypto-powered gaming platform offering CS2-themed games, case battles, rewards and prediction features.
You must be at least 18 years old and legally permitted to use the platform in your physical location.
DOBER.GG is unavailable in certain countries and regions.
No. Some countries and regions are restricted.
Availability may also differ by feature. For example, games may be unavailable while prediction markets remain accessible only in view-only mode.
No. You must not use a VPN, proxy, remote desktop or location-spoofing service to bypass regional restrictions.
Doing so may cause transactions to be rejected or your account to be restricted.
No. DOBER.GG is not affiliated with, sponsored by or endorsed by Valve Corporation or Steam.
All third-party trademarks, item names and game assets belong to their respective owners.
You can create an account using an email address or one of the available third-party sign-in methods displayed during registration.
You must confirm that you are at least 18 years old and agree to the Terms of Service and Privacy Policy.
No. Only one DOBER.GG account is permitted per person unless DOBER.GG has given you written permission otherwise.
Duplicate accounts may be restricted, and rewards obtained through duplicate accounts may be removed.
No. Accounts may not be shared, sold, rented or transferred.
You are responsible for keeping your login details and connected accounts secure.
Use the password-reset option on the login page.
A reset message will be sent to the email address connected to your DOBER.GG account.
Contact support@dober.gg from the email currently connected to your account.
Additional checks may be required to confirm that you own the account.
Contact support@dober.gg using your registered email address.
Pending withdrawals, transactions or account reviews may need to be completed before the account can be closed.
An account may be temporarily restricted because of:
Contact support if you need more information.
Use a strong and unique password, protect your email account and enable any available additional security options.
Never share your password, authentication codes, wallet recovery phrase or private key.
No.
DOBER.GG will never ask for your wallet seed phrase, recovery phrase or private key.
Anyone requesting this information is not a legitimate DOBER.GG representative.
Contact support@dober.gg immediately.
Include your username, registered email address and a brief description of what happened.
We may temporarily restrict the account while it is being secured and reviewed.
Verification may be requested to confirm your age, identity, location, wallet ownership or transaction activity.
It may be required because of a withdrawal, unusual activity, account-security concern or provider requirement.
A verification request does not automatically mean you have done anything wrong.
Your DOBER.GG balance is an internal platform balance used for eligible games, rewards and withdrawals.
It is not a bank account, investment account or personal cryptocurrency wallet.
Your account may separate funds into categories such as:
Different rules may apply to each balance category.
Where supported, you may change the display currency from your account or wallet settings.
Currency conversions shown on DOBER.GG may be estimates. The confirmed amount credited or withdrawn will appear in the relevant transaction record.
Only where an official transfer or tipping feature is available.
Do not attempt to sell, trade or transfer your account balance outside supported DOBER.GG features.
The currently supported cryptocurrencies and blockchain networks are displayed inside the DOBER.GG deposit window.
Always use the asset and network shown for the generated deposit address.
Deposit times depend on:
Your balance will update after the required confirmations have been received.
A deposit may remain pending while waiting for blockchain or payment-provider confirmation.
Confirm that the transaction was sent using the correct cryptocurrency, network and deposit address.
Recovery is not guaranteed.
Contact support@dober.gg immediately and provide:
We may attempt recovery where technically possible, but some incorrect transactions are permanently lost.
Unsupported deposits may not be credited and may be permanently lost.
Only send the cryptocurrency and network displayed in the deposit window.
Usually not.
Cryptocurrency transactions are generally irreversible once confirmed or broadcast to the blockchain.
The amount credited may reflect the amount actually received after blockchain, provider or processing fees.
Check the transaction details and blockchain record for the final received amount.
Yes. A credited deposit must be played through before it can be withdrawn.
The requirement is currently 2 times the credited deposit amount. If 100.00 USD is credited, 200.00 USD of game entries must be settled before a withdrawal can be completed.
Only settled rounds count. Each round adds its entry amount to your progress, whether it won or lost.
Cryptocurrency deposits and skin deposits both create the requirement. Rewards, rakeback, affiliate earnings and free cases do not.
Your total requirement, your progress and the amount still remaining are shown in the wallet.
Withdrawals, skin withdrawals, tips and rain stay unavailable until the remaining amount reaches zero. The requirement is applied to the account as a whole, so a partial withdrawal is not possible before then.
Full details are in the Terms of Service.
Open the wallet, select Withdraw, choose a supported cryptocurrency and network, then enter your withdrawal address and amount.
Review all details carefully before confirming.
Withdrawals may be reviewed manually before they are approved and submitted.
This helps protect accounts and verify that the withdrawal details are valid.
Withdrawal times vary.
A request may take longer because of:
Processing estimates are not guaranteed.
A pending withdrawal is still being reviewed or processed.
You may be asked for additional information before it can be completed.
A withdrawal may only be cancelled before it has been approved or submitted to the blockchain.
Once a transaction has been broadcast, it generally cannot be reversed.
Contact support immediately if you entered incorrect details.
Any DOBER.GG platform fee, provider fee or estimated blockchain fee will be displayed before you confirm the withdrawal.
Blockchain fees may change depending on network conditions.
You are responsible for checking the wallet address, cryptocurrency and network before confirming.
A transaction sent to an incorrect address generally cannot be recovered after it has been submitted to the blockchain.
A deposit carries a play requirement, so withdrawing stays unavailable until that requirement has been met.
Open the wallet to see:
The requirement is currently 2 times the credited deposit amount, and only settled rounds count towards it. Each round adds its entry amount to your progress, whether it won or lost.
Tips and rain are also unavailable until the remaining amount reaches zero.
The requirement must be met in full. Withdrawing part of the balance early is not possible, including balance that came from rewards or winnings.
A withdrawal may be rejected because:
Where possible, DOBER.GG will provide a general explanation.
No. Legitimate winnings will not be cancelled simply because you requested a withdrawal.
Game outcomes are processed by DOBER.GG’s server or the relevant game provider.
The server record determines whether a round was accepted, its settings, result and settlement.
No. Once a valid game entry has been accepted by the server, it generally cannot be cancelled by refreshing the page, closing the browser or disconnecting.
Refresh the page and check your balance or game history.
If the round was already accepted by the server, it may have completed even if the animation was interrupted.
Contact support with the round ID and approximate time if you believe the result or settlement is incorrect.
No. Animations, sounds and visual effects display the result but do not independently determine it.
The verified server record controls if a visual or connection issue occurs.
Contact support@dober.gg and provide:
Report balance issues as soon as reasonably possible.
Provably fair systems allow you to verify that disclosed game inputs produce the recorded outcome.
Depending on the game, this may use:
No.
Provably fair verification helps confirm that a result was generated using the disclosed inputs. It does not guarantee a win or predict future outcomes.
Open the Provably fair option on the relevant game to see your client seed, hashed server seed and nonce. Rotating to a new seed pair retires the server seed in use. Where the Provably fair dialog then shows that previous server seed, the rounds played on it can be checked with it.
On Lava Hops, press Verify on a round in My rounds under the game. Once its server seed is revealed, the round is recomputed in your browser.
You may need the server seed, client seed, nonce or round identifier.
No, unless a feature explicitly says that an actual Steam item will be transferred.
Items displayed in games generally represent internal DOBER.GG values and are credited as platform balance.
Displayed values may be based on third-party CS2 marketplace information.
Prices may change over time and are not guaranteed resale values.
Not unless DOBER.GG introduces and clearly identifies a feature that supports actual Steam inventory withdrawals.
The standard DOBER.GG balance system does not transfer displayed items to Steam.
Select a case, review its possible contents and confirm the entry amount.
The result is generated and settled by the server according to the game’s mechanics.
Players or bots open the same selected cases.
The winner is determined using the rules shown for the selected battle mode.
Review the mode, teams, cases and entry amount before joining.
The battle continues on the server.
You can return to the battle page or check your history to see the final result.
Once the battle has started and your entry has been accepted, it generally cannot be cancelled.
The Upgrader lets you use an eligible amount or item value for a chance to receive a higher-value result.
The success chance is displayed before confirmation.
No. Successful results are normally credited as DOBER.GG balance unless the feature explicitly states otherwise.
No. Once accepted by the server, the result is final unless a confirmed technical error occurred.
DOBER.GG may offer:
Availability and conditions may vary.
Open the Daily Rewards page and follow the displayed requirements.
Some rewards may require an eligible account, verified email or qualifying platform activity.
The Welcome Case is a one-time reward available to eligible users.
The exact eligibility and claim requirements are displayed before opening it.
Rakeback gives you 0.1% of your entry back on every round you lose. A $100 round you lose gives you $0.10 back, and there is no daily limit.
It builds up automatically as you play. Open the wallet menu to see the amount waiting and claim it there.
Claims pay out in whole cents. Anything smaller stays waiting and keeps adding up toward your next claim.
It depends on the specific reward.
Any usage or withdrawal conditions will be displayed before you claim or participate in the promotion.
Unless the promotion states otherwise, credited rewards may be used immediately on eligible DOBER.GG features.
No. Rewards, daily rewards, free cases, rakeback and affiliate earnings do not create a play requirement.
Only cryptocurrency deposits and skin deposits do.
If your wallet shows an amount left to play through, it came from a deposit.
A deposit requirement applies to the account as a whole, so a reward balance cannot be withdrawn around it while an amount is still outstanding.
A reward may be removed if it was obtained through:
No. Active leaderboard results may remain provisional until the reward period ends and qualifying activity has been reviewed.
Predictions provide access to event-based markets and market information through supported third-party services.
Prediction features may use an external wallet and remain separate from your DOBER.GG gaming balance.
View-only mode may be applied because of your physical location or restrictions maintained by the external prediction provider.
In view-only mode, you may be able to browse markets without depositing, withdrawing or submitting orders.
No.
Your DOBER.GG gaming balance and external prediction-wallet funds are separate.
One balance may not automatically be transferred into the other.
Prediction funds may remain in your external wallet or within the systems of a third-party prediction provider.
The wallet interface will indicate how the funds are held.
Each market has its own question, closing time and resolution criteria.
Review those rules carefully before participating. Market settlement may be determined by a third-party provider rather than DOBER.GG.
No.
Market prices, positions and order information may come from third-party services and may occasionally be delayed or temporarily unavailable.
Contact support@dober.gg to request:
Relevant account features may be blocked, including games, deposits, tips and rewards.
You must not create or use another account to avoid the exclusion.
A correctly applied fixed-duration self-exclusion normally remains active until the selected period ends.
It may only be removed early if it was clearly applied by mistake.
Legitimate remaining funds may be withdrawn through the normal review process.
Account and security checks may still be required.
Try:
Do not clear site data during an active transaction unless necessary.
An action may be rejected because of:
Refresh the page and check the displayed message before trying again.
The refreshed balance reflects the latest confirmed server and transaction records.
If the difference appears incorrect, contact support with the relevant round or transaction information.
Contact support@dober.gg and include:
Do not continue using an error to gain funds, rewards or an unfair advantage.
Email: support@dober.gg
Include:
Never send your password, private key or wallet recovery phrase.
Response times vary depending on request volume and the complexity of the issue.
Transaction, game-provider and account-security investigations may require additional time.
No. DOBER.GG cannot reverse or edit a transaction after it has been confirmed on a public blockchain.
Still need help?
The support team can look into your account, transactions and game rounds.
DOBER.GG Help Center
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